Our customer service diploma equips the students with essential skills needed in the services, where one is in direct contact with the consumers. Through this diploma students will learn how to provide and deliver professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Here is a sampling of the types of jobs available in customer service. The course duration is 31 weeks.
Our program includes an internship which will give you much needed hands on experience which can kick-start your career.
Call Center Agent, Concierge, Client Relations Associate, Client Services Coordinator, Customer Service Representative, Front Desk Associate / Receptionist, Customer Care Supervisor, Service Manager, Customer Care Manager and similar roles at different levels of the hierarchy.
These roles can be in Retail Businesses, Banking Sector, Insurance Industry, Hospitality, Travel Agencies etc.
- -Microsoft Office Suite
- -English Fundamentals
- -Business Communication
- -Business Mathematics
- -Customer Service
- -Professional Selling
- -Soft Skills & CPR / First Aid
- -Practicum – 120 hours
Your future is waiting at Peel College. Come, visit us and take charge of your career!
Mississauga, ON L5T 2N5
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