Organizational Communication & Customer Service for Supervisors

This module focuses on the dual responsibilities office supervisors carry: managing internal communication across teams while ensuring professional, responsive service to clients and stakeholders. Participants develop skills in written and verbal communication, active listening, and managing escalations. Role-play scenarios prepare learners to coach staff on customer interactions, set standards for email/phone etiquette, and maintain consistent messaging across the organization. Graduates will be able to reinforce a culture of professionalism while supporting both team morale and client satisfaction.

Duration: 35 hours